Are you a homeowner, tenant or business looking to move your service?
It's important to give us at least 2 business days advance notice that you'd like to move your account. This will ensure that your account information is accurate.
Account Set-up Charge
Please note that a one-time fee of $30.00 (plus HST) will be applied to your first bill.
New Account Number
If you move to a new address, your Greater Sudbury Utilities account number will change. Please remember to update your account number on your online or telephone banking profile.
Tip: We recommend you make this change after the final payment for the GSU bill from your previous address.
Automated Payments
If you’re registered for automated payments, you can request to transfer your existing plan to your new address when you speak with us.
OESP Credit
If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find out how to reapply at OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free within Ontario).
Name Change on Account
If you wish to change the name on your account, please contact our Customer Service Department to find out what documentation will be required.
Check your Electricity Service Territory in the City of Greater Sudbury
Are you an electricity customer in Greater Sudbury Hydro's service territory?
Use this map to confirm your electricity distributor.
Moving can be complicated! Give us a call, we can help. Please call our Customer Service Department, Monday to Friday from 8:30 a.m. to 4:00 p.m.
